I was having lunch at a restaurant in Fort Myers, Florida that is part of a nationwide chain. When I walked up to the counter to take stock of what was available, I was greeted by a very friendly looking kiosk that prompted me to select a few options and finally submit my order. I could pick what I wanted at my leisure – changing my mind a couple of times – and then got my total amount due which I paid and got what I ordered in due course. A very pleasant and friendly customer experience. While waiting for my order, it got me thinking. This type of standardized interface for the customer through software is the new brand for digital enterprises. The experience I would have at the kiosk defines the brand for me — the customer — no matter where the restaurant is located. The people may change but not the kiosk interface. Inject automation into it for the right business reasons and magic happens. Efficiency. Productivity. Timely service. However such automation applies both to the enterprise business processes as well as the enabling IT processes. Thus, automation applies conceptually to the Business of the Enterprise as well as the Business of IT. A quick review of the sessions on the Automation Track at the Red Hat Summit reinforces the fact that Technology Standardization drives effective Business Automation.
Standardization is the first step towards effective Business Automation
Standardization of technology is most effective when the enabling platform can be leveraged seamlessly across all architectural layers as well as the Business and IT domains.
Automating the Business
Let us start with the automation of the enterprise business processes themselves. Automation applies across the lifecycle of the business process.
Modeling and Design
- This session, Partners in crime from design to execution with Signavio and JBoss BPM Suite with one of Red Hat’s partners, showcases Signavio’s Process Editor – an innovative tool you can use to start modeling and engaging with your organization to improve operational efficiency by developing optimal models generating processes that can be tested and executed using Red Hat JBoss BPM Suite.
- Developing optimal models is good. However, in many cases, there may not be a need to come up with a new design model when you can leverage an existing one for rule and process-driven solutions. Checkout this session on A design model for rule and process-driven solutions for more information — a session that also highlights how customers are using this model today.
Development and Execution
- The fundamental role of applications is to enable business processes. Thus, why not start with the process rather than the application. This session on Process-driven applications shows how the BPM product can do (some of) your work — including standing up new web applications or generate components that can be customized later. Let the tool do the development carving out more time for the developers to innovate continuously.
- Enterprises face difficult planning problems on a daily basis while executing processes. Examples: What’s the cheapest vehicle-routing schedule to restock all the stores for the nationwide store I was at? What is the inventory projected for the upcoming Holiday season? Businesses need an agile, optimized plan to continuously address real-life problems of this nature with tangible business outcomes. Automate and optimize logistic plans with BRMS Business Resource Planner shows a demo of several use cases of such scenarios being optimized with Red Hat JBoss BRMS Business Resource Planner.
- The Red Hat JBoss BRMS platform is a powerful tool for decision management with its fast turn around time from business problem to business solution being key to any agile business. This session showcases the business rules management system (BRMS) platform, including a detailed look at decision tables and rule templates.
Automation made Real
- So, are there enterprises who have used BPM technologies to enhance enhance process modeling and deliver process-driven applications? Of course. Checkout the three Red Hat Financial Services enterprises who have done this for real in the BPM in financial services – Good advice from the real world session. Panelists bringing their real work perspective include Emanuele Montrasi from SIA, Andrew Bonham from Capital One and Deepak Hoshing from Infosys.
Vision and Roadmap
- So, where are the BPM and BRMS tools headed long-term? Over the last few years, business process management (BPM) solutions have seen rapid adoption across the enterprise. Businesses are recognizing the value of BPM to improve the efficiency and agility of business operations, and thereby competitiveness and the bottom line. Join the Red Hat JBoss BPM Suite and BRMS primer: Capabilities, vision, and roadmap session that highlights the capabilities, vision, and roadmap for JBoss BPM Suite and Red Hat JBoss BRMS.
- Automation can and should apply across the complete IT stack. Network automation, for example, faces unique operational challenges requiring organizations to consider how to encompass the physical network infrastructure when implementing agile practices. This session focuses on technical and cultural challenges facing this transition, including how Ansible is uniquely architected to serve as the right foundational framework for powering this change. The session also touches on the changing role of network engineering and operations teams and why their expertise is needed now more than ever to lead this transition.
- Migration is a perennial challenge in IT. Is there a reason why first few syllables of migration and migraine sound similar? Even in heavily virtualized environments, migrating an application from one environment to another is often rife with landmines, gotchas, and missed deadlines. This session on Automating with Ansible: Define, deploy, discover highlights the the Ansible automation platform that provides a unique approach to desired-state configuration.
- Self-service IT and delegation with Ansible Tower walks through an actual example of provisioning infrastructure and deploying a web application on Microsoft Azure using Ansible Tower by Red Hat. This session discusses topics of interest to all users including providing a self-service provisioning interface for developers to delegating responsibility to non-IT staff. Voila: Automating the Business of IT and the Business of the Enterprise !
There you have it. Discussions, demonstrations and knowledge-sharing about Business and IT Automation enabled by a standard suite of tools from the world’s best Open Source Company at the Red Hat Summit.
- Technology standardization across the Business of IT: Good !
- Technology standardization across the Business of Enterprise: Better !
Technology standardization across the Business of the Enterprise and Business of IT: What say you?
Let us discuss at the Red Hat Summit !